8002-16 FLUKE NETWORKS, 8002-16 Datasheet - Page 68

• Manufacturer Part Number: 8002-16
• Description: SC Interchangeable Connector Adapter
• Manufacturer: FLUKE NETWORKS

Specifications of 8002-16

• Connector Type: SC Fiber Optic
• Rohs Compliant: NA
• Lead Free Status / RoHS Status: na

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www.flukenetworks.com/goldsupport
Fluke Networks Gold Support
Our Gold Support Program ensures a better return on your investment by lowering your
cost of ownership. You’ll minimize downtime with a loaner or exchange equipment and
unlimited 24x7 telephone technical assistance. You’ll get repairs and software/firmware
upgrades at no charge – now and for as long as your membership is valid.
Call 800-283-5853 to request a gold support quote or find your nearest Distributor.
Software and Firmware Upgrades
Your product will never be out of date. You’ll receive access to all software upgrades via “MyAccount” on
www.flukenetworks.com, giving you the latest functionality and improving technical efficiency and troubleshooting.
Upgrades also include Management Information Base (MIB) library updates for applicable products.
Unlimited 24x7 Technical Support
Extend the expertise of your staff. Gold support includes priority access to our world-class technical assistance center
(TAC) via members-only phone numbers. Our centers in Eindhoven (Netherlands), Beijing, Washington, DC and Seattle
employ a full staff of highly-trained technical experts that are on call, during weekends and through the night when
most network changes are implemented, to answer complex troubleshooting questions.
Annual Calibration/Performance Verification and Factory Refresh
Gold support includes one calibration (if applicable – see your owner’s manual for instructions) and factory refresh per
year at no charge. You unit will be precisely calibrated using the full battery of proprietary Fluke Networks test proce-
dures, adjusted/repaired as necessary with genuine repair parts, software and firmware updates applied, all accessories
tested and replaced if defective, then cleaned and performance verified.
Accessory Replacement
Some accessory parts are essential to your Fluke Networks unit. The normal warranty on accessories is 90 days, but
faulty or defective parts and accessories will be replaced free of charge during the term of your Gold Support contract
(some accessories are limited to 1 set per year – see website for further details).
Repairs and Loaner Equipment
As a Gold Support member, you will receive a loaner unit – delivered via next-day services and all shipping costs
covered – to keep you up an running. Out-of-warranty units will either undergo a fee-based inspection prior to
receiving Gold Support or the user must wait 30 days before taking advantage of any service or repair benefit.
Unlimited Access to our Knowledge Base
You’ll have an open door to valuable proprietary information we’ve gathered from helping customers over the years.
It also includes helpful technical articles written by our experts.
Members-Only Promotions
Your membership qualifies you for “Members Only” promotions and programs. This includes product discounts, access
to reconditioned equipment at special prices and other incredible values.
Training Opportunities
As a Gold Support member, you will have access to many online training materials, including on-demand webcasts via
MyAccount at www.flukenetworks.com/myaccount. OptiView Gold Support customers may attend our 2-Day OptiView
Network Troubleshooting course at no charge. See www.flukenetworks.com/training for more information and class
schedules.