ATSAM3S-EK2 Atmel, ATSAM3S-EK2 Datasheet - Page 13

• Manufacturer Part Number: ATSAM3S-EK2
• Description: Development Boards & Kits - ARM EVAL KIT SAM3S8 & SAM3SD8 series
• Manufacturer: Atmel

Specifications of ATSAM3S-EK2

• Rohs: yes
• Product: Development Boards
• Tool Is For Evaluation Of: SAM3SD8
• Core: ARM
• Interface Type: UART
• Description/function: This kit lets designers quickly evaluate and develop code for applications running on Atmel SAM3S microcontrollers.
• Processor Series: SAM3S
• Factory Pack Quantity: 1

Customer Specification Review Process
Atmel has a system for the formal review for all customer documents specifications and information requests.
These requests are generally submitted through your Atmel Sales Representative or Atmel Distributor. The response
will be prepared by subject matter experts including product and design engineering, manufacturing, customer service,
business planning, logistics and quality. Exceptions to customer requirements will be taken via a Supplier Addendum.
Any exceptions to customer requirements must be negotiated with and approved by the customer before an order
can be placed.
Returned Material Authorization (RMA) and Failure Analysis (FA) Process
Atmel strives to supply defect-free products with the highest levels of quality and reliability. Should a product not operate
according to the customer expectations in their systems, investigation and analysis is handled by our Failure Analysis (FA)
and Returned Material Authorization (RMA) system. Atmel field sales and applications groups work closely with
the customer to determine the root cause of failures at the customer site. However, if further analysis is required, the
Atmel Online FA procedure should be used and the suspect parts to be analyzed are returned to the corresponding
Atmel site. We ask our customers to provide detailed information on any product returned for analysis in order to facilitate
the fastest response and closure. Atmel places top priority on providing containment within 24 hours and quick initial
feedback to our Key Accounts and Key customers (within 48 hours after the parts are returned). Target to provide a final
report identifying containment, root cause, and corrective action is provided within ten working days. When the FA takes
longer, the customer will receive a target date or will be regularly informed.
RMA and FA Process Flowchart
Atmel Quality Handbook
Yes
Yes
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