400293 Bergquist, 400293 Datasheet - Page 7

• Manufacturer Part Number: 400293
• Description: KIT STARTER FOR TOUCH SCREEN MOD
• Manufacturer: Bergquist

Specifications of 400293

• Sensor Type: Touch Screen
• Interface: USB, PS/2, or Serial (RS-232)
• Voltage - Supply: 5 V ~ 24 V
• Embedded: No
• Utilized Ic / Part: 500499
• Lead Free Status / RoHS Status: Lead free / RoHS Compliant
• Sensitivity: -
• Sensing Range: -
• Other names: BER245

TROUBLESHOOTING:
Touch Screen Connections:
Check your touch screen overlay connection to make sure it is
properly connected to your 5-Wire controller. Refer to the controller
user guide for the proper pin-out for your controller.
Driver Not Installed:
A USB controller will operate in a default mode when first plugged
in. However, it will not be calibrated.You must install the Bergquist
5-Wire driver to calibrate the touch screen as well as enable all
other Bergquist 5-Wire features.
ISSUE
Touch screen does not
respond.
Touch screen moves, but it
does not follow the stylus.
When calibrating, the
message “Error in
Calibration” appears.
CAUSE
1. Controller is not plugged in.
2.Touch screen not plugged in.
3. Driver has been uninstalled.
4. Hardware failure.
1. Controller is not calibrated.
2.The driver is not installed.
3.Touch screen is not plugged in
1.The driver is not installed correctly.
2.The touch screen is not connected
correctly.
properly.
Figure 16
Troubleshooting Guide:
See Figure 16, below, for solutions to common troubleshooting issues.
SOLUTION
1. Check connection between the touch screen and
2. Plug the controller into a different port.
3. Reinstall the 5-Wire driver.
4. Contact Bergquist.
1. Run the calibration through the Bergquist 5-Wire
2. Install the 5-Wire driver.
3.Verify the touch screen pin-out is correct.
1.Verify the controller pin-out matches the touch
2. Un-install then re-install the driver software.
the controller as well as between the controller
and the computer.
Control Panel.
screen pin-out.
Touch Screen Controller User's Guide - 7